customer service software
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Audio analytics Market

  • Published Date: 19 Feb 2019
  • Number of Pages: 71
  • Category: Business Services
  • Country: Global
Global Audio Analytics Market Drivers, Restraints, Opportunities, Trends, and Forecast up to 2024
There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and improve business processes, thus resulting in enhanced customers experience.
Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.
According to Infoholic Research, the global audio analytics market will grow at a CAGR of 18.2% during the forecast period 20182024. The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the companys executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.
The global audio analytics market is categorized based on four segments type, component, end-user, and regions.
o By Type includes Speech, Voice, and Others
o By Component includes Search Engine, Indexing, Analysis and Query, Reporting and Visualization
o By End-User includes Contact/support centres, BFSI, Telecom & IT, Retail & eCommerce, Healthcare, and Others
o Regions include Americas, EMEA, and APAC (Americas include North America and Latin America; EMEA includes Europe, Middle East and Africa; APAC include East Asia, South Asia, SouthEast Asia, and Oceania)

The report comprises an analysis of vendor profile, which includes financial status, business units, key business priorities, SWOT, business strategies, and views.
The report covers the competitive landscape, which includes M&A, joint ventures & collaborations, and competitor comparison analysis.
In the vendor profile section, for companies that are privately held, the financial information and revenue of segments will be limited.
The key players offering audio analytics solutions across the globe include:
Avaya
Genesys
NICE
SESTEK
Verint
Some of the other prominent players in the audio analytics market include:
CallMiner
Sound Intelligence
Yactraq Online

Publisher Name : Infoholic Research

1 Executive Summary 8
1.1 Audio Analytics Market Share by Type and by Component (2017 and 2024 ) 9
2 Industry Outlook 10
2.1 Industry Snapshot 10
2.1.1 Industry Overview 10
2.1.2 Industry Trends 11
3 Market Snapshot 12
3.1 Total Addressable Market 12
3.2 Segment Addressable Market 12
3.2.1 PEST Analysis 14
3.2.2 Porters Five Force Analysis 15
3.3 Related Markets 15
4 Market Characteristics 16
4.1 Market Evolution 16
4.2 Market Segmentation 17
4.3 Market Dynamics 17
4.3.1 Drivers 19
4.3.1.1 Increasing demand for conversational customer relationship management (CRM) services 19
4.3.1.2 Advancements in security systems 19
4.3.1.3 Proliferation of voice-enabled devices 19
4.3.2 Restraints 20
4.3.2.1 Demand for data scientist with adequate NLP skills 20
4.3.2.2 High initial setup cost 20
4.3.2.3 Integration of audio analytics technology with existing infrastructure 20
4.3.3 Opportunities 21
4.3.3.1 Growth of conversational platforms with AI across industries 21
4.3.3.2 Enhanced customer experience 21
4.3.3.3 Lower operational expenditure due to high levels of automation 21
4.3.4 DRO Impact Analysis 22
5 Audio Analytics Market, By Type 23
5.1 Overview 23
5.2 Speech 24
5.3 Voice 25
5.4 Others 27
6 Audio Analytics Market, By Component 28
6.1 Overview 28
6.2 Speech Engine 29
6.3 Indexing, Analysis and Query 30
6.4 Reporting and Visualization 31
7 Audio Analytics Market, By End User 33
7.1 Overview 33
7.2 Contact / Support Centers 35
7.3 BFSI 36
7.4 Telecom & IT 37
7.5 Retail & eCommerce 38
7.6 Healthcare 39
7.7 Others 40
8 Audio Analytics Market, By Geography 41
8.1 Overview 41
8.2 Americas 42
8.3 EMEA 43
8.4 APAC 44
9 Competitive Landscape 45
9.1 Competitor Analysis 45
9.2 Product/Offerings Portfolio Analysis 45
9.3 Market Developments 46
9.3.1 Mergers & Acquisitions (M&A) 46
9.3.2 Product Launches & Exhibitions 46
10 Vendor Profiles 47
10.1 Avaya 47
10.1.1 Overview 47
10.1.2 Product Profile 48
10.1.3 Business Units 48
10.1.4 Geographic Revenue 49
10.1.5 Recent Developments 50
10.1.6 Business Focus 50
10.1.7 SWOT Analysis 51
10.2 Genesys 52
10.2.1 Overview 52
10.2.2 Product Profile 52
10.2.3 Recent Developments 53
10.2.4 Business Focus 53
10.2.5 SWOT Analysis 53
10.3 NICE 54
10.3.1 Overview 54
10.3.2 Product Profile 55
10.3.3 Business Units 55
10.3.4 Geographic Revenue 56
10.3.5 Recent Developments 56
10.3.6 Business Focus 56
10.3.7 SWOT Analysis 57
10.4 SESTEK 58
10.4.1 Overview 58
10.4.2 Product Profile 58
10.4.3 Business Focus 59
10.4.4 SWOT Analysis 59
10.5 Verint 60
10.5.1 Overview 60
10.5.2 Product Profile 61
10.5.3 Business Units 61
10.5.4 Geographic Revenue 62
10.5.5 Recent Developments 63
10.5.6 Business Focus 63
10.5.7 SWOT Analysis 63
11 Companies to Watch for 64
11.1 CallMiner 64
11.1.1 Overview 64
11.1.2 Product Profile 64
11.1.3 Analyst Opinion 64
11.2 Sound Intelligence 65
11.2.1 Overview 65
11.2.2 Product Profile 65
11.2.3 Analyst Opinion 65
11.3 Yactraq Online 66
11.3.1 Overview 66
11.3.2 Product Profile 66
11.3.3 Analyst Opinion 66
12 Annexure 67
12.1 Report Scope 67
12.2 Research Methodology 67
12.2.1 Data Collation & In-house Estimation 68
12.2.2 Market Triangulation 68
12.2.3 Forecasting 68
12.3 Study Declarations 69
12.4 Report Assumptions 69
12.5 Abbreviations 69




List Of Tables

Tables

TABLE 1 GLOBAL AUTONOMOUS VEHICLES MARKET BY COMPONENT, MARKET VALUE 20172024 ($MILLION) 24
TABLE 2 GLOBAL AUDIO ANALYTICS MARKET BY COMPONENT, MARKET VALUE 20172027 ($MILLION) 29
TABLE 3 GLOBAL AUDIO ANALYTICS SPEECH ENGINE MAREKT BY REGION, 20172024 ($MILLION) 30
TABLE 4 GLOBAL AUDIO ANALYTICS INDEXING, ANALYSIS AND QUERY MARKET BY REGION 20172024 ($MILLION) 31
TABLE 5 GLOBAL AUDIO ANALYTICS REPORTING AND VISUALIZATION MARKET BY REGION 20172024 ($MILLION) 32
TABLE 6 GLOBAL AUDIO ANALYTICS BY VEHICLE TYPE, 20172024 ($MILLION) 34
TABLE 7 GLOBAL AUDIO ANALYTICS MARKET VALUE, BY GEOGRAPHY, 20172024 ($MILLION) 41
TABLE 8 PRODUCT/OFFERINGS PORTFOLIO ANALYSIS: AUDIO ANALYICS MARKET 45
TABLE 9 MERGER & ACQUISITION, 20132018 46
TABLE 10 PRODUCT LAUNCHES & EXHIBITIONS, 20132018 46
TABLE 11 AVAYA: OVERVIEW SNAPSHOT 47
TABLE 12 AVAYA: PRODUCT PROFILE 48
TABLE 13 AVAYA: BUSINESS UNITS 48
TABLE 14 AVAYA: GEOGRAPHIC REVENUE 49
TABLE 15 AVAYA: RECENT DEVELOPMENTS 50
TABLE 16 AVAYA: SWOT ANALYSIS 51
TABLE 17 GENESYS: OVERVIEW SNAPSHOT 52
TABLE 18 GENESYS: PRODUCT PROFILE 52
TABLE 19 GENESYS: RECENT DEVELOPMENTS 53
TABLE 20 GENESYS: SWOT ANALYSIS 53
TABLE 21 NICE: OVERVIEW SNAPSHOT 54
TABLE 22 NICE: PRODUCT PROFILE 55
TABLE 23 NICE: BUSINESS UNITS 55
TABLE 24 NICE: GEOGRAPHIC REVENUE 56
TABLE 25 NICE: RECENT DEVELOPMENTS 56
TABLE 26 NICE: SWOT ANALYSIS 57
TABLE 27 SESTEK: OVERVIEW SNAPSHOT 58
TABLE 28 SESTEK: PRODUCT PROFILE 58
TABLE 29 SESTEK: SWOT ANALYSIS 59
TABLE 30 VERINT: OVERVIEW SNAPSHOT 60
TABLE 31 VERINT: PRODUCT PROFILE 61
TABLE 32 VERINT: BUSINESS UNITS 61
TABLE 33 VERINT: GEOGRAPHIC REVENUE 62
TABLE 34 VERINT: RECENT DEVELOPMENTS 63
TABLE 35 VERINT: SWOT ANALYSIS 63
TABLE 36 CALLMINER: PRODUCT PROFILE 64
TABLE 37 SOUND INTELLIGENCE: PRODUCT PROFILE 65
TABLE 38 YACTRAQ ONLINE: PRODUCT PROFILE 66
TABLE 39 RESEARCH METHODOLOGY OF GLOBAL AUDIO ANALYTICS MARKET: TRIANGULATION 68




List Of Figures

Charts

CHART 1 GLOBAL AUDIO ANALYTICS MARKET REVENUE, 20172024 ($MILLION) 12
CHART 2 PEST ANALYSIS: XXXXXXX MARKET 14
CHART 3 PORTERS 5 FORCE ANALYSIS: AUDIO ANALYTICS MARKET 15
CHART 4 SEGMENTATION: AUDIO ANALYTICS MARKET 17
CHART 5 MARKET DYNAMICS DRIVERS, RESTRAINTS & OPPORTUNITIES 18
CHART 6 DRO IMPACT ANALYSIS: AUDIO ANALYTICS MARKET 22
CHART 7 GLOBAL AUDIO ANALYTICS MARKET BY TYPE, 20172024 ($MILLION) 23
CHART 8 GLOBAL AUDIO ANALYTICS TYPE MARKET BY SPEECH 20172024 ($MILLION) 25
CHART 9 GLOBAL AUDIO ANALYTICS TYPE MARKET BY VOICE 20172024 ($MILLION) 26
CHART 10 GLOBAL AUDIO ANALYTICS TYPE MARKET BY OTHERS 20172024 ($MILLION) 27
CHART 11 GLOBAL AUDIO ANALYTICS MARKET BY COMPONENT, 20172021 ($MILLION) 28
CHART 12 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY SPEECH ENGINE 20172024 ($MILLION) 29
CHART 13 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY INDEXING, ANALYSIS AND QUERY 20172024 ($MILLION) 31
CHART 14 GLOBAL AUDIO ANALYTICS COMPONENT MARKET BY REPORTING & VISUALIZATION 20172024 ($MILLION) 32
CHART 15 GLOBAL AUDIO ANALYTICS MARKET BY END-USER, 20172020 ($MILLION) 33
CHART 16 GLOBAL AUDIO ANALYTICS MARKET BY END-USER, 20212024 ($MILLION) 34
CHART 17 GLOBAL AUDIO ANALYTICS END-USER MARKET BY CONTACT / SUPPORT CENTRES 20172024 ($MILLION) 35
CHART 18 GLOBAL AUDIO ANALYTICS END-USER MARKET BY BFSI 2017-2024 ($MILLION) 36
CHART 19 GLOBAL AUDIO ANALYTICS END-USER MARKET BY TELECOM & IT 2017-2024 ($MILLION) 37
CHART 20 GLOBAL AUDIO ANALYTICS END-USER MARKET BY RETAIL & ECOMMERCE 2017-2024 ($MILLION) 38
CHART 21 GLOBAL AUDIO ANALYTICS END-USER MARKET BY HEALTHCARE 2017-2024 ($MILLION) 39
CHART 22 GLOBAL AUDIO ANALYTICS END-USER MARKET BY OTHERS 2017-2024 ($MILLION) 40
CHART 23 GLOBAL AUDIO ANALYTICS MARKET, BY REGION, 20172024 ($MILLION) 41
CHART 24 AUDIO ANALYTICS AMERICAS MARKET 20172024 ($MILLION) 42
CHART 25 AUDIO ANALYTICS EMEA MARKET 20172024 ($MILLION) 43
CHART 26 AUDIO ANALYTICS APAC MARKET 20172024 ($MILLION) 44




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